What we stand for and how we operate…
- We only repair products with the best AAA grade quality parts.
- We strive to provide the most convenient service at the best price.
- For Generic digitizer replacements, we provide a 3-months warranty on the functionality of the touch unit.
- For AAA-grade digitizer screen replacements, we provide a 6-months warranty on the functionality of the touch unit.
- For Original digitizer screen replacements, we provide a 12-months warranty on the functionality of the touch unit.
- We have a 3-month general repair warranty on workmanship.
- We offer a 6-month warranty on battery replacements.
- Refunds to be done within 7 days of purchase, purchase slips will be required.
- Warranty will be voided if any 3rd party repairs or DIY repairs have been executed on the cell phone.
- All warranties will be voided if there is any water or physical damage.
- We will not be held liable for water damaged phones booked in at our premises, where corrosion is detected.
- Walk-in repairs can be done within 15 – 20 min, depending on parts availability.
- Couriered devices we will repair within 24 – 48 hours. (The delay is due to the overnight courier service)
- Devices will only be released when outstanding payment has been received in full.
- Devices not collected after 90 days will be sold.
- We reserve the right to charge a holding cost on devices uncollected, 1 month after they have been booked in.
- We reserve the right to charge an additional holding cost on devices uncollected, 2 months after they have been booked in.
- Remember to make a back-up of your cell phone data onto your PC/MAC before you send the phone to us. We cannot be held responsible for any data loss on your cell phone.
- Remove any pouches, accessories, Sims and SD cards we will no be held responsible for any losses.
- Keep any battery for the device in the device to get the best results for testing.
- We provide an additional service to arrange courier pick-up & delivery at your convenience.
- We can arrange additional parcel insurance, if your phone is not already insured, please indicate so before the courier is requested for pick-up.
- Should the parcel package be externally damaged, please email us immediately after receipt of delivery, for us to assist you best.
- We value our clients and their opinions to help improve our service.
- We believe in “word of mouth” marketing & that is why we focus on service at your convenience.
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