Repair Policy

What we stand for and how we operate…

  • We only repair products with the best AAA grade quality parts.
  • We strive to provide the most convenient service at the best price.
  • For Generic digitizer replacements, we provide a 3-months warranty on the functionality of the touch unit.
  • For AAA-grade digitizer screen replacements, we provide a 6-months warranty on the functionality of the touch unit.
  • For Original digitizer screen replacements, we provide a 12-months warranty on the functionality of the touch unit.
  • We have a 3-month general repair warranty on workmanship.
  • We offer a 6-month warranty on battery replacements.
  • Refunds to be done within 7 days of purchase, purchase slips will be required.
  • Warranty will be voided if any 3rd party repairs or DIY repairs have been executed on the cell phone.
  • All warranties will be voided if there is any water or physical damage.
  • We will not be held liable for water damaged phones booked in at our premises, where corrosion is detected.
  • Walk-in repairs can be done within 15 – 20 min, depending on parts availability.
  • Couriered devices we will repair within 24 – 48 hours. (The delay is due to the overnight courier service)
  • Devices will only be released when outstanding payment has been received in full.
  • Devices not collected after 90 days will be sold.
  • We reserve the right to charge a holding cost on devices uncollected, 1 month after they have been booked in.
  • We reserve the right to charge an additional holding cost on devices uncollected, 2 months after they have been booked in.
  • Remember to make a back-up of your cell phone data onto your PC/MAC before you send the phone to us. We cannot be held responsible for any data loss on your cell phone.
  • Remove any pouches, accessories, Sims and SD cards we will no be held responsible for any losses.
  • Keep any battery for the device in the device to get the best results for testing.
  • We provide an additional service to arrange courier pick-up & delivery at your convenience.
  • We can arrange additional parcel insurance, if your phone is not already insured, please indicate so before the courier is requested for pick-up.
  • Should the parcel package be externally damaged, please email us immediately after receipt of delivery, for us to assist you best.
  • We value our clients and their opinions to help improve our service.
  • We believe in “word of mouth” marketing & that is why we focus on service at your convenience.